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Oregon Red Cross - Disaster Responders - Links & Jargon
DISASTER RESPONDERS

Links & Jargon
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Crossnet

User Name and Password Required

CrossNet is the members-only Web site available to Red Cross employees and volunteers. A user ID and password are required. Although access is available to all Disaster Volunteers, we ask that you apply only if you have a perceived need for access. Ongoing activity is required to keep your login and password current and new volunteers often have their accounts inactivated because of lack of use. (See Inactivation/Lost Login below for information about reactivating your account.) A CrossNet registration form is included in the DSHR application packet and all new members are registered.

Inactivation/Lost Login

Access is inactivated if the login is not used. OTC volunteers who think they have/had a CrossNet account but who cannot log in should call the CrossNet user support number  (see User Support below) and ask to have their account reactivated. This number is also used for forgotten/misplaced user name and password information.

User Support

Application

If you do not already have a CrossNet account and are an Emergency Services volunteer, fill out and submit the CrossNet application to the ES Staffing office. The application must be submitted by the chapter on your behalf.

Links

CrossNet can be somewhat difficult to navigate if you are not familiar with its structure. For disaster related information, click on Chapters and then Disaster to get started.

Here are some direct links that may be of interest. (Note of Caution: some of the information you may find on CrossNet might not be completely up-to-date. Old forms and procedures do not always get removed promptly. For example, the Statement of Understanding and the Health Status Record are listed on Crossnet under DSHR Forms Required for Renewal Each Year. However, only the Health Status Record must be renewed. The Statement of Understanding is only filled out once when submitting the DSHR application packet.)

Jargon

As with any organization, the Red Cross has developed shorthand communication over the years: words that have meaning to insiders but not to the casual observer. Existing volunteers should make an effort to be sure they are communicating clearly with less experienced observers, and new volunteers should feel comfortable asking for definitions when acronyms or other incomprehensible words and phrases are floating around.
Here are some examples of things that insiders understand but which may not be particularly clear to others:

Item Definition
Activities Disaster Response Groups are divided up into Activities. Each activity has separate training requirements. Qualification in one activity does not mean automatic qualification in another activity in the same Group. On an operation, each Activity has a Manager, and those Managers report to the Administrator of the Group in which their activity belongs. (See Groups and Activities for definitions.)
Activity Lead (Local) The designation for the local head of an activity. Activity Leads manage the organization of the activity with the goal of assuring that the activity is prepared to handle a local or national response. Although it seems to correspond structurally to the job of DSHR manager, an Activity Lead does not need to satisfy the requirements for a DSHR manager. This is a local Support Services position that may be filled by either a Support Services volunteer or a Disaster Responder.
Administrator The top position within the Group/Activity structure. Administrators lead the group on the relief operation. Their competencies include extensive supervisory and leadership experience and the ability to work within the operation management team to provide oversight of the relief operation. Each group administrator reports to the Disaster Relief Operation Director. See DRO Director in this chart.
Administrator (Local) The designation for the local head of a Group. Group Administrators manage the organization of the Group with the goal of assuring that the Group is prepared to handle a local or national response. Although it seems to correspond structurally to the job of DSHR manager, a Group Administrator does not need to satisfy the requirements for a DSHR Administrator. This is a local Support Services position that may be filled by either a Support Services volunteer or a Disaster Responder
Blood Services See Pacific Northwest Regional Blood Services below
CAT (Local) Canteen Action Team: Trained volunteers on call (one week out of four at the OTC) to provide snacks and drinks to first responders and disaster victims. (See requirements for training and experience requirements to qualify to be a full CAT.) Definitions of specific CAT positions can be found on the CAT page.
Citten A Canteen Action Team member in training. See Requirements and CAT for requirements and other information.
CrossNet A members-only Web page designed to provide information for Red Cross staff and volunteers. Requires a user name and password, the application for which is included in the DSHR application packet. The application can also be obtained from the chapter staffing office. See CrossNet.
DAT Disaster Action Team: Trained volunteers on call for a specified time period (one week out of eight at the OTC) to respond to local disasters such as residential fires. (See requirements for training and experience requirements to qualify to be a full DAT.) Definitions of specific DAT positions can be found on the DAT page.
DR Disaster Relief: A DR is a relief operation. When a disaster strikes, it always starts out as a local operation, however briefly. When the magnitude of the disaster exceeds the capacity of the local chapter to manage the response, the chapter applies to its Service Area for a DR number. This designation as a regional or national DR has economic and personnel resource consequences. When a DR is declared, funding for the operation switches from the chapter to national, and DSHR members are recruited to fill in the chapter's personnel shortfalls. Local operations are managed by the chapter. DRs are managed by the regional service area or by national.
DRO Disaster Relief Operation
DRO Director Director of the particular disaster relief operation. There are three levels of DRO Director, all considered to be at the Administrator level in the DSHR structure: Chapter DRO Director (CD), MultiChapter DRO Director (MD), and National DRO Director (ND)
DSHR Disaster Services Human Resources: The national volunteer management system. All Disaster Responders are required by national to join the DSHR system, even if they restrict their involvement to local response. Support Services volunteers who are not Disaster Responders are not required to join DSHR until such time as they decide to become Disaster Responders.
ECRV Emergency Communications Response Vehicle: A large self-contained communications vehicle, used for national response. The OTC does not have an ECRV. The closest is located in Spokane, WA. A national ECRV class, plus annual re-certification, is required to staff the ECRV. (See Requirements)
EKRV (Local) Emergency Kitchen Response Vehicle: A large vehicle that is a self-contained kitchen, used to respond where feeding services are required. (See requirements for training and experience necessary to qualify to work in the EKRV, and the additional training required to drive the EKRV)
ERV  Emergency Response Vehicle: A large vehicle stocked with supplies and kept ready at all times to assist in disaster response. The OTC ERV is actually owned by national and is in the custody of the chapter. When national puts out the call for the ERV, the chapter is required have it ready to hit the road within 12 hours of the alert call. Chapter volunteers qualify as ERV drivers by taking classes specified by national ARC. (See Requirements)
Evaluation The assessment of performance provided to each volunteer at the end of their service on the relief operation. The evaluation should be used by the responders supervisor as a tool to comment on positive performance, recommend further training and experience needed to advance within the system, and to indicate areas where improvement is needed. A disaster responder is entitled to request an evaluation for a DR job lasting at least three days, and must receive one for job lasting at least seven days.
Function Disaster Response activities are currently divided into Groups and Activities. This is a relatively recent reorganization. Previously, disaster response classifications were referred to as functions. You will still hear the reference from long-time volunteers and in training classes.
Group Disaster Response activities are divided into seven major Groups (plus an eighth, Operations Management, which requires additional experience and training). The Groups are Individual Client Services (CLS), Mass Care (MC), Partner Services (PS), Information Management Services (IMS), Materials Support Services (MSS), Staff Services (SS), and Organization Support (OS). (see Groups & Activities)
Manager Manager is the third of the four positions in the DSHR Group/Activity structure. A disaster responder with local and national experience as a DSHR Supervisor in a particular activity can apply to be a Manager in that activity. All applicants must satisfy, at least, the minimum training requirements listed in the DSHR Activity Requirements. A Manager is a subject matter expert and must demonstrate qualification in the specific Activity. All Managers must be DSHR members in good standing and satisfy all the DSHR requirements. It is not likely that a person will qualify as a Manager without national response experience
MIT Member in Training: the pre-qualification status for volunteers who want to be DAT members. MITs respond to local disasters under the supervision of a DAT and are required to have a minimum of training before being eligible to participate in the MIT program. (See requirements for training and experience requirements to qualify to be a MIT.)
Pacific Northwest Regional Blood Services The Red Cross is divided into two major activities: Blood Services and Chapter Services. The blood services in our area are provided by the Pacific Northwest Regional Blood Services division (PNWRBS). This division provides blood services to Oregon, Washington and Alaska. The Oregon Trail Chapter and the PNWRBS share space in the Red Cross building at 3131 N Vancouver in Portland. For more information about blood services see the PNWRBS Web page.
Regional Chapter  Under the new ARC ONE initiative an additional management layer was created between chapters and service areas. This layer is filled by Regional Chapters. This restructuring primarily affects the Development activities of the chapters with the Regional Chapter in the role of administrative lead. Development activities are now coordinated on a regional level rather than within the exclusive authority of the local chapter. The OTC is the Regional Chapter for Oregon.
Service Area The country is divided up into Service Areas that assist the regional and local chapters within their geographic jurisdiction. The Oregon Trail Chapter is located in Service Area 2, but our DSHR activities are currently being managed by Service Area 1. This structure was created after the resignation of the Senior Associate at SA2 and the decision was made to transfer the DSHR responsibilities rather than fill the position.
Service Associate All disaster responders, both local and national, start out as Service Associates. Initial requirements for Service Associates are listed on the Requirements page. Although the training requirements are not strictly enforced for local response, all volunteers are encouraged to take the training classes required and recommended for their chosen activities. (See Requirements)
Supervisor Supervisor is the second of the four positions in the DSHR Group/Activity structure. A disaster responder applies to be a supervisor of a particular activity. Qualification for Supervisor is flexible, depending on the applicant's life experience, but all applicants must satisfy, at least, the minimum training requirements listed in the DSHR Activity Requirements. All Supervisors must be DSHR members in good standing and satisfy all the DSHR requirements even if their work is limited to local response.